Instruction for Outlook (Desktop version for Windows)

Modified on Mon, 03 Jul 2023 at 12:10 AM

Configure Exchange Online with Outlook or Windows Mail

On this page:

  • Outlook

  • Windows Mail

Microsoft recommends using Cached Exchange Mode for Exchange Online. Cached Exchange Mode is on by default.



To configure Outlook with your Exchange Online account:

  1. Navigate to your Control Panel (click the Windows/Start menu at the bottom left, type control panel, and then click Control Panel in the results). On the top right, choose Large or Small icons (rather than Category).
  2. Open Mail.
  3. Select Show Profiles, and the "Mail" screen will open.
  4. Select Add. Name the profile something distinct, such as Outlook. Click OK.
  5. The "Add Account" window will open. Enter your email address. Enter your password , and then click Next.
    Do not disable Cached Exchange mode in the manual settings. Without it, Outlook may malfunction.
  6. After finishing, you'll be returned to the "Mail" window. Near the bottom, you'll see "When starting Microsoft Outlook, use this profile:". Choose Prompt for a profile to be used. Click OK.

  7. Keep the "Mail" window open and launch Outlook from your Start menu or desktop. When prompted for which profile to use, choose your new one.
  8. Your Exchange Online account should load. This may take several minutes if your mailbox is very large, based on your connection speed.
  9. When the process completes, check to make sure it contains your messages and sub-folders.
  10. Once you are satisfied, you can return to the "Mail" window and delete the old profile by highlighting it and choosing Remove.

Windows Mail

To configure Windows Mail with your Exchange Online account:

  1. Open Windows Mail. In the "Add an account" dialog box that appears, choose Exchange, Office 365.
  2. Enter your email address.  Enter your password, and then click Next.

  3. In a few seconds, a "You're all set" dialog will appear. Click Done.
  4. It may take Windows Mail a few moments to finish creating your profile and retrieving your Exchange information. You may also need to click Done.
  5. You will now see your Exchange mailbox.

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