Zix Datacenter Outage: February 10th : 10:15 AM ET
Zix Corp is reporting service issues with the Zix Datacenter. This outage will impact Entrustedmail customers using Zix Encryption (all Zix encryption customer worldwide).
All Zix Secure Email Portals are currently unreachable. Secure Message are being queued by our systems to be delivered once the Zix Data Center is back online.
Unfortunately, we have no other information at this time.
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We will update this status article at about 12:00PM ET.
12:18 Unfortunately, we have no additional information regarding the Zix outage.
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We will update this status article at about 1:00PM ET
13:35 Zix Engineers are continuing to work and make progress in getting the datacenter back to normal operational status.
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We will update this status article at about 2:00PM ET
14:24 Zix has not provided an update.
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We will update this status article at about 3:00PM ET
15:27 Zix has not provided an update.
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We will update this status article at about 4:00PM ET
16:00 Zix Engineers are continuing to work and make progress in getting the data center back to normal operational status. Some mail systems have been restored and is currently working through the backlog of queued messages.
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We will update this status article at about 5:00PM ET
17:20 Zix Engineers are continuing to work diligently to get the data center back to normal operational status.
"Some mail systems have been restored and are currently working through the backlog of queued messages. A number of systems require a sequential approach in order to bring them up safely which is taking more time than expected. We are still seeing issues with Link protection as well as systems requiring encryption key look up . We apologize for any inconvenience this is currently causing."
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We will update this status article at about 6:00PM ET
18:42 Zix has substantially restored service to thier Data Center. Mail system routes have been restored and are currently working through the backlog of queued messages.
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We will update this status article at about 7:00PM ET
19:11 Zix has restored the secure portal environment and secure messages sent through the EntrustedMail encryption gateway have been delivered with a small number of exceptions due to failing s/mime key lookups.
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23:50 We will be following up with Zix and will share the post-mortem incident report on the EntrustedMail CareDesk (caredesk.entrustedmail.com) once it becomes available.
We truly apologize for the inconvenience this issue has caused and understand that an outage this prolonged has no doubt impacted your business operations.
Substantially Resolved
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